2014 Skate Canada Challenge
December 4 – December 8, 2013
Regina, Saskatchewan

VOLUNTEER INFORMATION PACKAGE

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Overview

The Skate Canada Challenge events are elimination rounds for the Canadian Tire National Figure Skating Championships (novice, junior and senior skaters).

Regina will be the host city for this exciting event, and will welcome approximately 550 skaters, along with officials, coaches and families to the community.

Dates: Monday, December 2
Wednesday, December 4
Sunday, December 8
Set-up begins
Official practice begins and competition begins
Last day of competition

 

Practice/Competition Venue: Co-Operators Centre at Evraz Place
1700 Elphinstone Street
Regina, SK S4P 2Z6

 

Organizing Committee

Local Organizing Committee and Event Volunteers
The Organizing Committee (OC) is led by Skate Canada staff and Skate Canada – Saskatchewan volunteers. A Local Organizing Committee (LOC) consisting of volunteer supervisors and coordinators has been established. The LOC, in combination with the Skate Canada staff, will execute the event and assist in recruiting volunteers for the various functions that will form the entire volunteer team. A target number of 220 volunteers will be recruited for this prestigious event.

Volunteer Recruitment
All interested and qualified individuals are invited to apply for volunteer roles. To be considered for a volunteer position, you must complete the online application as soon as possible. Applicants will be accepted until each area has been filled. The volunteer application deadline is November 15, 2013. No new applicants will be accepted following this date.

All applicants will be notified of their application status within 21 business days after their application has been received. Selection is based on the following criteria: the positions available, the individual’s background/experience and availability. Once approved and assigned to a specific area, a member of the LOC will contact the volunteer to discuss details of scheduling and job function.

Volunteers able to contribute a minimum of 20 hours will be given priority in the selection process. Volunteer applicants may be asked to provide a security and/or criminal records check.

Age Requirements
Volunteers must be a minimum of 15 years of age or older by December 2, 2013. Exceptions are made for ice patchers and ceremony participants. See details below regarding age requirements.

Volunteer Areas of Interest

General Competencies, Qualities and Qualifications of a Volunteer
Volunteering at this event is an exciting opportunity which also brings a responsibility to execute your volunteer role to the best of your ability as a representative of Skate Canada. There are a variety of skill sets that will be required in different positions, including:

·  Ability to create a welcoming environment for competitors, team personnel, media and spectators

·  Excellent oral communication and interpersonal skills

·  Ability to work as part of a team in a professional and courteous manner

·  Ability to perform varying levels of manual labour

·  Background in figure skating and knowledge of the sport is an asset

·  Advanced computer application skills – Microsoft Word and Excel

·  Strong organizational skills and the ability to handle multiple projects simultaneously

·  Ability to handle sensitive information in a professional and confidential manner

·  Ability to work in a fast paced and high energy environment

·  Ability to deal with unexpected and difficult situations

·  Language skills – ability to work in English and French is an asset


There are several distinct areas in which volunteers may choose to work:

  1. General
  2. Venue Operations
  3. Hotel and Registration
  4. Transportation
  5. Medical


An outline of the different areas, brief job descriptions and skills required for each area is provided below.

  1. General
    Volunteers will be needed in other areas that may not fit into the broader categories.
     
  2. Venue Operations
    General skills required for Venue Operations include: an operational knowledge of figure skating events or task-specific knowledge. Experience at the club, regional, sectional or national (preferred) level for all positions is recommended.


Areas include:

·  Catering - Assist with all venue lounges and any other catering that is planned. Create a welcoming, clean and tidy environment for all participants. (*)
Skills:Previous experience with food preparation and service, flexible and has an outgoing personality.
 

·  Customer Service – Assist with set-up, inventory, and sales of boutique items and providing customer service at the Skate Canada information booth. (*)
Skills: Bilingual French and English, good oral communication, an outgoing and friendly personality and experience working with cash register, cash, debit and credit card machines is an asset. Note: If a boutique is not established, volunteers may be reassigned to other related areas.
 

·  Ice Operations – ice captains, ice patchers (minimum age requirement: 13 years of age), and timers. Ice patchers will be required to wear skates during their shifts.
Skills: Technical knowledge of the sport and attention to detail and timing. Experience at the sectional and/or national level for all positions is mandatory.
 

·  Logistics – Physical set-up and tear-down of venue and hotel(s) throughout the event, moving various deliverables, assist with victory ceremonies (set-up of podium). Set-up of signage and rooms in all venues and hotel(s). (*)
Skills: Ability to do heavy lifting is required for some positions. Must be flexible with change, have a good attention to detail and ability to multi-task.
 

·  Media Services – Work in the media centre at the competition venue to assist photographers, journalists and Skate Canada staff.
Skills: Administrative capability, bilingual French and English, strong computer skills particularly Internet search and transcription skills in order to take quotes from athletes and transcribe them accurately.
 

·  Music Room – Assist with music registration and sorting music for practice and competition according to start orders. (*)
Skills: Knowledge of music system and organizational skills.
 

·  Operations Room – General event operations, posting information, delivering information, radio sign-in/sign-out, skate sharpening and repair, costume repair, etc. (*)
Skills: Technical knowledge of the sport, computer skills is essential – Microsoft Word, Excel and Publisher. Experience at the sectional and/or national level for all positions is mandatory.
 

·  Printing Room – Print documents such as start orders, results, communications, as well as posting and delivering information and compiling the Daily Spin (if applicable). This team works closely with the Operations Room. (*)
Skills: Experience as a Data Specialist and/or print room at national events is mandatory.
 

·  Security – Monitor specific access points and accreditation passes, transportation system and hotels to ensure unauthorized persons do not access restricted areas and monitor overall safety of participants.
Skills: Ability to be assertive and attentive when monitoring tickets and accreditation passes, ability to stand for a long period of time and flexible with change.
 

·  Volunteer Services – Man the Volunteer Desk and assist with day-to-day volunteer services, including check-in, recognition program and information dissemination. (*)
Skills: Bilingual French and English is preferred for some positions, good oral communication, an outgoing and friendly personality, great organizational skills and previous experience with volunteers is an asset.
 

·  Under 18 Participants (15-17 years of age) – please note that you will only see and must select the “Under 18 Participants” option on the application form. You will be placed onto a volunteer team listed above ((*) indicates a team that is able to accommodate those under the age of 18). If there is a specific volunteer team you are interested in, please make this note on the additional comments section of the application form.
Requirements: a parent/guardian must be present for application submission, and read, understood and agree to the Volunteer Agreement included with the volunteer application.
 

·  Underage Volunteers

·  Ceremony participants – Medal and flower bearers for victory ceremonies must be at least 10 years of age as of December 2, 2013. Excellent physical condition with a superior attention to detail is required.

·  Ice Patchers - Must be at least 13 years of age and have passed a Junior Bronze or higher STARSkate level test as of December 2, 2013.

  1. Registration
    Registration volunteers will assist with set-up of registration at the venue, accreditation (cutting, laminating accreditations tags, signage, etc.), register event participants and provide general information throughout the events.
    Skills: Bilingual French and English is preferred, good oral communication, an outgoing and friendly personality, knowledge of the city, multi-tasking, professional, experience with cash registers and ability to process information quickly, are all assets.
     
  2. Transportation
    Drivers are required for airport pick-up and drop-offs, deliveries, and special transportation needs throughout the event. Transportation volunteers are also needed to staff the Transportation desks which will field questions, organize transportation requests and monitor the shuttle bus(s). Transportation drivers must be licensed and able to drive rental vehicles (i.e. appropriate age and driving record).
    Skills: A good knowledge of the city’s road system, excellent driving ability and record, a friendly, courteous personality and good oral communication.
     
  3. Medical
    Physicians, EMTs, nurses and therapists are required for rinkside medical assistance. Clinical administrators will also be required. Please complete the online Medical Application.
    Skills: Proof of credentials will be required upon approval of volunteer application.


Volunteer Recognition Program

Uniforms
All volunteers (up to 220) contributing at least 20 hours of volunteer time will receive a volunteer uniform. This distinctive clothing is to be worn during all volunteer working hours. Each individual is to provide his/her own black, grey, or navy pants. Jeans, sweatpants, yoga pants and leggings are not permitted during practice or competition days, however may be worn at the arena during set-up and tear-down.

Some volunteer areas (i.e. ice patchers and ceremony participants) may not receive a volunteer uniform as alternate clothing will be required in these roles. This will be specified by the area supervisor before the event. These volunteers will receive alternate clothing or equivalent gift.

Volunteer Orientation
All volunteers will be required to participate in comprehensive training to familiarize themselves with the event as a whole and their specific area of responsibility. The orientation is tentatively scheduled to take place on Monday, December 2, time and location to be confirmed. Uniforms and accreditation will be distributed at this function.

Meals
Volunteer meals will be available at the venue with snacks and beverages available throughout the day. Meals are to be provided for those volunteers working over a meal period and working a minimum six hour shift. Meal tickets will be provided to the volunteers by their respective Supervisor or Coordinator.

Personal Expenses
Unfortunately, Skate Canada is not able to reimburse expenses for volunteers. This includes travel, accommodations, and/or mileage.

How to Apply

  1. Complete the Online Volunteer Application at www.skatecanada.ca by deadline of November 15, 2013.
  2. Questions? Email us at 2014challenge@skatecanada.ca or visit the volunteer frequently asked questions (F.A.Q) document on www.skatecanada.ca.

 

 
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