2013 Skate Canada International
October 25 – 27, 2013
Saint John, New Brunswick

VOLUNTEER INFORMATION PACKAGE

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Overview

Skate Canada and Saint John, New Brunswick are proud to host the 2013 Skate Canada International. This exciting event will welcome over 60 international athletes along with officials, coaches and families from approximately 15 different countries to compete in the Men’s, Ladies’, Pair and Ice Dance competitions.

This event is one of six international senior invitational events, in which athletes will attempt to qualify for the ISU Grand Prix of Figure Skating® Final.

Dates: Monday, October 21
Thursday, October 24
Friday, October 25
Sunday, October 27
Set-up begins
Official practice begins
Competition begins
Last day of competition

 

Practice and Competition Venue: Harbour Station
99 Station Street
Saint John, New Brunswick E2L 4X4

 

Organizing Committee

Local Organizing Committee and Event Volunteers
The Organizing Committee (OC) is led by Skate Canada staff and Skate Canada – New Brunswick Section volunteers. A Local Organizing Committee (LOC) consisting of volunteer supervisors and coordinators has been established. The LOC, in combination with Skate Canada staff, will execute the event and assist in recruiting volunteers for the various functions that will form the entire volunteer team. A target number of 200 volunteers will be recruited for this prestigious event.

Volunteer Recruitment
All interested and qualified individuals are invited to apply for volunteer roles. To be considered for a volunteer position, you must complete the online application as soon as possible. Applicants will be accepted until each area has been filled. The volunteer application deadline is October 1, 2013. No new applicants will be accepted following this date.

All applicants will be notified of their application status within 21 business days after their application has been received. Selection is based on the following criteria: the positions available, the individual’s background/experience and availability. Once approved and assigned to a specific area, a member of the LOC will contact the volunteer to discuss details of scheduling and job function.

Volunteers able to contribute a minimum of 20 hours will be given priority in the selection process. Volunteer applicants may be asked to provide a security and/or criminal records check.

Age Requirements
Volunteers must be a minimum of 15 years of age or older by October 21, 2013 (with special exceptions and requirements for flower retrievers, ice patchers and ceremony participants). See details below regarding these requirements.

Volunteer Areas of Interest

General Competencies, Qualities and Qualifications of a Volunteer
Volunteering at this event is an exciting opportunity which also brings a responsibility to execute your volunteer role to the best of your ability as a representative of Skate Canada. There are a variety of skill sets that will be required in different positions, including:

·  Ability to create a welcoming environment for competitors, team personnel, media and spectators

·  Excellent oral communication and interpersonal skills

·  Ability to work as part of a team in a professional and courteous manner

·  Ability to perform varying levels of manual labour

·  Background in figure skating and knowledge of the sport is an asset

·  Previous experience at Skate Canada events or with other national/international events

·  Advanced computer application skills – Microsoft Word and Excel

·  Strong organizational skills and the ability to handle multiple projects simultaneously

·  Ability to handle sensitive information in a professional and confidential manner

·  Ability to work in a fast-paced and high-energy environment

·  Ability to deal with unexpected and difficult situations

·  Language skills – ability to work in English, French and other languages is an asset


There are several distinct areas in which volunteers may choose to work:

  1. General
  2. Venue Operations
  3. Hotel and Registration
  4. Transportation
  5. Medical


An outline of the different areas, brief job descriptions and skills required for each area is provided below.

  1. General
    Volunteers will be needed in other areas that may not fit into the broader categories.
     
  2. Venue Operations
    General skills required for Venue Operations include: an operational knowledge of figure skating events or task-specific knowledge. Experience at the club, regional, sectional or national (preferred) level for all positions is recommended.


Areas include:

·  Catering - Assist with all venue lounges and any other catering that is planned. Create a welcoming, clean and tidy environment for event participants. (*)
Skills:Previous experience with food preparation and service, flexible and has an outgoing and friendly personality.
 

·  Customer Service – Assist with set-up, inventory and sales of boutique items and providing customer service at the Skate Canada information booth. (*)
Skills: Bilingual French and English is preferred for some positions, good oral communication, an outgoing and friendly personality and experience with a cash register, cash, debit and credit card machines is an asset.
 

·  Doping Control Chaperone – Supervise selected athletes for doping procedures. Training will be provided on-site by a Canadian Centre for Ethics in Sport (CCES) Doping Control Officer.
Skills: Attention to detail, discretion and confidentiality required. Previous experience as a doping control chaperone is preferred, and must be 18 years of age.
 

·  Ice Operations –Work as dressing room attendants, ice captains, time keepers and others.
Skills: Technical knowledge of the sport and attention to detail and timing. Experience at the sectional and/or national level for all positions is mandatory.
 

·  In-Venue Entertainment – Provide general information and coordination and/or giveaways to the public on the concourse level during the events and special in-venue promotions as required. Assist with the coordination of school programs which provide an opportunity for local schools to be introduced to the sport of figure skating. (*)
Skills: Bilingual (French and English) is preferred for some positions, good oral communication and an outgoing and friendly personality.
 

·  Logistics – Physical set-up and tear-down of venue and hotel(s) throughout the event, moving various deliverables, assist with victory ceremonies (set-up of podium). Set-up of signage and rooms in all venues and hotels. (*)
Skills: Ability to do heavy lifting is required for some positions. Must be flexible with change, have a good attention to detail and ability to multi-task.
 

·  IT – assist in set up of computers, networks, cabling, etc., help troubleshoot basic computer and application issues, be available for IT related questions, and work with various areas to get connected to wired or wireless internet.
Skills: Basic Windows/MAC Networking and troubleshooting skills, basic Network and Wireless network troubleshooting skills, and the ability to identify and work with translators to overcome language barriers. A diploma in a computer related field, or 2-3 years’ experience in a computer related field is an asset for this role.
 

·  Media Services – Work in the media centre at the competition venue to assist photographers, journalists and Skate Canada staff. Provide translation services when required.
Skills: Administrative capability, bilingual French and English, strong computer skills -particularly Internet search and transcription skills in order to take quotes from athletes and transcribe them accurately.
 

·  Operations Room – General event operations, posting information, delivering information, info boxes, radio sign-in/sign-out, skate sharpening and repair, costume repair, etc. (*)
Skills: Technical knowledge of the sport and computer skills are essential – Microsoft Word, Excel, and Publisher. Experience at the sectional and/or national level for all positions is mandatory.
 

·  Printing Room – Print documents such as start orders, results, communications, as well as posting and delivering information and compiling the Daily Spin, if applicable. This team works closely with the Operations Room. (*)
Skills: Experience as a Data Specialist and/or print room at national events is mandatory.
 

·  Security – Monitor specific access points and accreditation passes, transportation system and hotels to ensure unauthorized persons do not access restricted areas and monitor overall safety of participants.
Skills: Ability to be assertive and attentive when monitoring tickets and accreditation passes, ability to stand for a long period of time and flexible with change.
 

·  VIP Services – Work in collaboration with the registration team to ensure guests or VIPs enjoy the best possible experience.
Skills: Bilingual French and English is preferred for some positions, good oral communication, an outgoing and friendly personality and previous experience with VIP management is an asset.
 

·  Volunteer Services – Man the Volunteer Desk and assist with day-to-day volunteer services, including check-in, recognition program and information dissemination. (*)
Skills: Bilingual French and English is preferred for some positions, good oral communication, an outgoing and friendly personality, great organizational skills and previous experience with volunteers is an asset.
 

·  Under 18 Participants (15-17 years of age) – please note that you will only see and must select the “Under 18 Participants” option on the application form. You will be placed onto a volunteer team listed above ((*) indicates a team that is able to accommodate those under the age of 18). If there is a specific volunteer team you are interested in, please make this note on the additional comments section of the application form.
Requirements: a parent/guardian must be present for application submission, and read, understood and agree to the Volunteer Agreement included with the volunteer application.
 

·  Underage Volunteers – please note that these positions are subject to try-outs and/or specific selection processes.

·  Ceremony participants – the recruitment and selection process for ceremony participants will be determined by an interview session. Further details and information will be available at a later date, and information will be posted on the Skate Canada website.

·  Flower Retrievers - the recruitment and selection process for flower retrievers will be determined by a try-out session. Further details and information will be available at a later date, and information will be posted on the Skate Canada website.

·  Ice Patchers - must be at least 13 years of age and have passed a Junior Bronze or higher STARskate level test as of October 21, 2013. Excellent physical condition, attention to detail and skating speed is also required. Ice patchers will be required to wear skaters during their shifts.

  1. Hotel and Registration
    Hotel and Registration volunteers will assist with set-up of registration at the venue (stuffing registration packages, etc.), accreditation (cutting, laminating accreditation tags, signage, etc.), register event participants and provide general information throughout the events. Other duties at the official hotel include acting as greeters, hosts, bartenders and ticket takers.
    Skills: Bilingual French and English is preferred, other languages an asset, good oral communication, an outgoing and friendly personality, computer applications, knowledge of the city, multi-tasking, professional, experience with cash registers and ability to process information quickly, are all assets.
     
  2. Transportation
    Drivers are required for airport pick-up and drop-offs, special transportation needs and VIP services throughout the event. Transportation volunteers are also needed to staff the Transportation Desks which will field questions and organize transportation request. Transportation drivers must be licensed and able to drive rental vehicles (i.e. appropriate age and driving record).
    Skills: A good knowledge of the city’s road system, excellent driving ability and record, a friendly, courteous personality and good oral communication.
     
  3. Medical
    Physicians, EMTs, nurses and therapists are required for rinkside medical assistance. Clinical administrators will also be required. Please complete the online Medical Application.
    Skills: Proof of credentials will be required upon approval of volunteer application.


Volunteer Recognition Program

Uniforms
All volunteers (up to 200) contributing at least 20 hours of volunteer time will receive a volunteer uniform. This distinctive clothing is to be worn during all volunteer working hours. Each individual is to provide his/her own black, grey, or navy dress pants. Jeans, sweatpants, yoga pants and leggings are not permitted during practice or competition days, however may be worn at the arena during set-up and tear-down.

Some volunteer areas (i.e. ice patchers, flower retrievers, and ceremony participants) may not receive the general volunteer uniform as alternate clothing will be required in these roles. This will be specified by the area supervisor before the event. These volunteers will receive alternate clothing or equivalent gift.

Volunteer Orientation
All volunteers will be required to participate in comprehensive training to familiarize themselves with the event as a whole and their specific area of responsibility. The volunteer welcome and training session is tentatively scheduled to take place on Sunday, October 20 time and location to be confirmed. Uniforms and accreditation will be distributed at this function. The onsite venue orientation session is tentatively scheduled to take place on Tuesday, October 22 at the Harbour Station. The dates, times and locations will be confirmed closer to the dates with an invitation.

Meals
Volunteer meals will be available at the venue and at the main hotel with snacks and beverages available throughout the day. Meals are to be provided for volunteers working over a meal period and working a minimum six-hour shift. Meal tickets will be provided to the volunteers by their respective Supervisor or Coordinator.

Personal Expenses
Unfortunately, Skate Canada is not able to reimburse expenses for volunteers. This includes travel, accommodations and/or mileage.

How to Apply

  1. Complete the Online Volunteer Application at www.skatecanada.ca by deadline of October 1, 2013.
  2. Questions? Email us at 2013sci@skatecanada.ca or visit the volunteer frequently asked questions (F.A.Q) document on www.skatecanada.ca.

 

 
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