2008 HomeSense Skate Canada International
COMMON QUESTIONS
EVENT:
What is HomeSense Skate Canada International?
HomeSense Skate Canada International is one of six competitions in the annual ISU Grand Prix of Figure Skating series. The other events take place in the United States, China, France, Russia and Japan. Skaters are awarded points based on their placements in the series' events. The top six men and ladies and the top six pair and ice dance teams qualify for the ISU Grand Prix of Figure Skating final.
Where is 2008 HomeSense Skate Canada International being held?
All competition events and practices for the 2008 HomeSense Skate Canada International will be held at Scotiabank Place (formerly known as the Corel Centre) in Ottawa, Ontario. Scotiabank Place is located at 1000 Palladium Drive, right off Highway 417.
What time are the events and when do the doors open?
The event schedule will be finalized upon approval by the International Skating Union. At this time we anticipate that official practices will begin on Thursday October 30 with competitions starting on Friday October 31. The doors open each day 30 minutes prior to the beginning of the first practice. Actual starting times are subject to change up to and including the week of the event. The most up-to-date schedule is always posted on the Skate Canada website at www.skatecanada.ca. It is recommended to visit our website regularly to keep track of any schedule changes. If there is a schedule change and you cannot attend, tickets are non-refundable.
Why is the schedule shorter than in past years?
This condensed event schedule has changed to make the event responsive to recent ISU changes in event conduct, to make it more efficient and practical for athletes, more cost effective for all participants and as accommodating as possible for television and live audiences.
TICKET INFO:
What is included in the All-Event Ticket Package?
An All-Event ticket gives you access to each day of the competition. The event is scheduled for October 30 – November 2, 2008. Your ticket includes admission to all competition events, official practices and the Parade of Champions.
How would I obtain entry to the practice sessions?
Practice sessions are included with the price of your All-Event ticket. Simply present your ticket at the door on the day of the practice or event to enter.
Do I receive the same seats for each event?
If you purchase an All-Event ticket, your seats will remain the same for all events.
When will I know where my seats are located for my All-Event Ticket Package?
You will be told your seat location when you purchase your ticket. A seating chart is available online at www.capitaltickets.ca. All packages will be mailed in September 2008.
What was the ticket allocation procedure?
The ticket allocation was based upon best available seating and the customer selecting their seat at the time of purchase. At the time of purchase, the customer should know exactly where their seats are located.
How can I get better seats next time?
Those who buy tickets through the Skate Canada Advantage Program offered only for Skate Canada members or who buy tickets on the day they go on sale have the best opportunity to get great seats.
Why are the seats behind the judges’ stand at centre ice almost always empty and I cannot sit there?
These seats are obstructed due to the construction of the judges’ stand as well as the placement of the second tier of officials, television cameras and the sound crew.
Where are the wheelchair accessible seats located?
Wheelchair accessible seating is located in Sections 203 and 219. Patrons must be in a wheelchair to sit in this area. If you require accessible seating but do not have a wheelchair, please contact Capital Tickets at 1.877.788.3267 for assistance.
Must the wheelchair attendant purchase a ticket as well?
Yes, a ticket is required for access to the building. Only one attendant ticket is permitted per wheelchair ticket.
Do children require a ticket?
Children under two years of age do not require a ticket if they do not need a seat. If they do need a seat, a ticket must be purchased at full price.
Where is the Kiss and Cry located?
Kiss and Cry will be constructed in front of Section 111.
Where is the Judges’ Stand located?
The judges’ stand will be constructed in front of Sections 105, 106 and 107.
Are the All-Event Ticket Packages transferable or refundable?
All-Event ticket packages are NOT refundable. There will be no exceptions to this policy. The event schedule and the athletes competing are always subject to change. The souvenir All-Event ticket cannot be broken down by day but is transferable between people. Any tickets printed through Capital Tickets can be broken down into separate event dates and used by different people. No souvenir pass or individual event ticket can be used by more than one person per day.
When will I receive my All-Event Ticket Package in the mail?
All-Event ticket packages will be mailed in September 2008 to the address given at the time the tickets were ordered. If you have not received your tickets by that time, please contact Capital Tickets at 1.877.788.3267 or 613.599.3267.
If a family member is a skater or a Skate Canada volunteer, where do I order my tickets?
You must order your tickets via the normal procedures in person at the Scotiabank Place box office, by telephone at 613.599.3267 or 1.877.788.3267, or online at www.capitaltickets.ca. For future events, members should watch for an email for the Skate Canada Advantage Program which allows Skate Canada members front-of-the-line access to All-Event tickets before they go on sale to the public.
When are the single day tickets going on sale?
Single day tickets will go on sale (if available) at a later date. The exact date is to be determined. Please check back at www.skatecanada.ca for all up-to-date ticket information.
Are there any discounts for groups?
There are no discounts for large orders. Regardless of the amount of tickets purchased, each seat is subject to the full ticket price and service charges.
POLICIES:
Can I bring my camera and take pictures during the event?
Ticket holders are permitted to use cameras at the event for personal use only and are subject to the following conditions. Anyone who does not abide by these rules risks having their camera confiscated.
- Absolutely no video cameras or digital cameras using video are allowed
- No flash photography is allowed
- Camera lens must not be larger than 200mm in order to avoid obstructing the view of other spectators
- Any resale of photography or posting photos on websites is strictly prohibited
Can I bring my own food and beverages to the event?
Outside food and beverages are NOT permitted in the arena. Concession stands will be open throughout the event.
Are there in and out privileges during each day of the event?
Yes, once inside the arena, you may leave throughout the day. It is extremely important to remember to get your ticket scanned out if you plan on returning as the barcode will need to be reactivated.
Is smoking allowed in the building?
Scotiabank Place is a smoke-free building. Smoking is not permitted in any part of the building except within exterior designated areas. The outside smoking areas are located on the 200 Level at the west and south ends of Scotiabank Place, across from Sections 208 and 215, one located outside Gate 1 and one located outside Gate 2.
HOTEL & TRANSPORTATION:
What hotels are located close to the rink?
To find a list of hotels in Ottawa, please visit www.ottawatourism.ca.
Does Skate Canada supply transportation to and from the arena?
Skate Canada does not offer transportation to and from the arena. For information on public transportation, please call the OC Transpo Transit Information Line at 613.741.4390 or visit www.octranspo.ca. If you are travelling from the Outaouais region please contact Service Transport d’Outaouais at 819.770.3242.
Where can Para Transpo drop me off and pick me up after the event?
Drop-off and pick-up for guests requiring Para Transpo service is located at Gate 3 on the south side of Scotiabank Place. For Para Transpo reservations, please call the Para Transpo reservation hotline at 613.244.7272.
Is parking available at Scotiabank Place?
Yes, there is plenty of parking available at Scotiabank Place. Rates vary by event. Parking spaces for guests with disabilities are available on a first-come, first-served basis in Lot 3 at the southeast corner of Scotiabank Place. For further information, please contact Scotiabank Place at 613.599.0100.
Is there taxi service available at the end of the event?
Taxi pick-up service is available at Gate 1 of Scotiabank Place. Phones linking you directly to the taxi company are located beside the exit doors at Gate 1.
What restaurants are located near Scotiabank Place?
There are a variety of restaurants located directly inside Scotiabank Place, including Club Red Restaurant and Lounge, Marshy’s BBQ & Grill, Frank Finnigan’s and Local Heroes Hockey Country Lodge. These restaurants may not be open throughout the event but arena concessions will definitely be open. Kanata Centrum Mall, located a convenient five-minute drive from Scotiabank Place, has many other options for dining.
VOLUNTEERING:
How can I volunteer for this event?
Volunteers are needed for all areas of the event including registration, hotel and venue operations, social functions and transportation to name a few.
Is there a minimum amount of hours required to become a volunteer?
Skate Canada asks that anyone volunteering be available for a minimum of 25 hours. If you are unable to commit 25 hours but would still like to volunteer, you may still apply but priority will be given to those with greater availability.
Will there be a training session for volunteers?
A volunteer orientation session will take place in the days leading up to the event. All volunteers are encouraged to attend as important information regarding the event and each volunteer team will be provided at this time. It is also a great way to meet and get to know your fellow volunteers!
Where can I send a question if it does not appear on this list?
If you have any questions that you cannot find the answer to here, please forward them to hssci2008@skatecanada.ca.
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