2010 BMO Canadian Figure Skating Championships
COMMON QUESTIONS
EVENT:
What is the 2010 BMO Canadian Figure Skating Championships?
Approximately 90 skaters in women’s, men’s, pair and ice dance disciplines compete at the senior
level at the BMO Canadian Figure Skating Championships. The athletes will vie for spots on the
Skate Canada National Team, and the Canadian teams that will compete at the 2010 ISU World
Figure Skating Championships, ISU Four Continents Figure Skating Championships and 2010
Olympic Winter Games. This event runs January 14-17, 2010
Where are the 2010 BMO Canadian Figure Skating Championships being held?
All competition events and official practices for the 2010 BMO Canadian Figure Skating
Championships will be held at the John Labatt Centre, located at 99 Dundas Street in London, Ontario.
Why have the junior and senior skaters been split into two events this year?
Both the junior and senior events will be taking place in London, however they will be in
different arenas. This is a trial event format as changes are made to competition timing and
structure for all levels of development consistent with principles of our emerging Long Term
Athlete Development model. This is the first step in moving towards this model which will
improve development for all of our skaters.
What time are the events and when do the doors open?
Actual starting times are subject to change up to and including the week of the event. The most up to
date schedule is always posted on the Skate Canada website www.skatecanada.ca. It is recommended
to visit our website regularly to keep track of any schedule changes. If there is a schedule change and
you cannot attend, tickets are non-refundable. The doors open each day 30 minutes prior to the
beginning of the first practice.
Why are the Wednesday practices closed to the public?
The Wednesday practices are closed to the public because Skate Canada is still setting up and doing construction in the arena that day. The advertised schedule was January 14-17, 2010 so these practices were not included in the all-event ticket package pricing. The practices were recently added to accommodate a schedule change that occurred after the all-event ticket packages were sold. Many athletes will travel that day and will therefore not be on their allotted Wednesday practice session.
TICKET INFO:
What is included in the all-event ticket package and where can I buy them?
An all-event ticket package includes admission to all competition events, official practices and the
Parade of Champions taking place at the John Labatt Centre January 14-17, 2010. These cost $125-
$150, plus applicable surcharges and can be purchased online at www.johnlabattcentre.com, by phone
at 1.866.455.2849 or in person at the John Labatt Centre.
I cannot attend all events. Can I buy for certain competitions?
Single event session tickets are available and can be purchased through the John Labatt Centre website
or call centre. The all-event ticket package has been split into six sessions that consist of one or two
competition events.
How would I obtain entry to the practice sessions?
Practice sessions are included with the price of your all-event ticket package. Single Event session
ticket holders can also attend practices on the day of which they have purchased a ticket. Morning
session ticket holders can attend the morning practices and evening session ticket holders may attend
the evening practices.
Do I receive the same seats for each event?
If you purchase an all-event ticket package, your seats will remain the same for all events. A seating
chart is available on line at www.johnlabattcentre.com. If purchasing single event session tickets, you may or may not get the same seat based on availability.
What was the ticket allocation procedure?
The ticket allocation was based upon best available seating and the customer selecting their seat at the
time of purchase. At the time of purchase, the customer should know exactly where their seats are
located.
How can I get better seats next time?
Those who buy tickets through the Skate Canada Advantage Program offered for Skate Canada
Members only, or who buy tickets on the day they go on sale have the best opportunity to get great
seats.
When will I receive my all-event ticket package in the mail?
All-event ticket packages were mailed out at the beginning of November 2009 to the address given at
the time the tickets were ordered. If you have not received your tickets by that time, please contact the
John Labatt Centre box office at 519.432.8894 during regular business hours or by email at
boxoffice@johnlabattcentre.com.
If a family member is a skater or a Skate Canada volunteer, where do I order my tickets?
You must order your tickets via the normal procedures by telephone at 1.866.455.2849, or on line at
www.johnlabattcentre.com. For future events, members should watch for an email for the Skate Canada
Advantage Program which allows Skate Canada members front of the line access to all-event ticket
packages before they go on sale to the public.
I received my souvenir all-event ticket package and there is an asterisk (*) beside my seat
number. What does that mean?
The asterisk indicates that your seat is at the end of a row.
Are tickets transferable or refundable?
All tickets are non-refundable. There will be no exceptions to this policy. The event schedule and the
athletes competing are always subject to change. The All-Event ticket package can be broken down by
session and is transferable between people however no single event session ticket can be used by more
than one person per session.
Why are the seats behind the judges’ stand at centre ice almost always empty and I cannot sit
there?
These seats are obstructed due to the construction of the judges’ stand as well as the placement of the
second tier of officials, television cameras and the sound crew. The judges’ stand is located in sections
104, 105 and 106.
Where is the kiss & cry located?
The kiss & cry will be constructed in section 101.
Where are the wheelchair seats located?
Accessible seating is located in various sections of the John Labatt Centre. (Telephone operators and
box office staff will know exact locations).
Must the wheelchair attendant purchase a ticket as well?
Yes, a ticket is required for access to the building.
Do children require a ticket?
Children under two years of age do not require a ticket if they do not need a seat. If they do need a seat, a ticket must be purchased at full price.
Are there any discounts for groups?
There are no group discounts for this event.
POLICIES:
Can I bring my camera and take pictures during the event?
Ticket holders are permitted to use cameras at the event for personal use only and are subject to the following conditions. Anyone who does not abide by these rules risks having their camera confiscated.
- Absolutely no video cameras or digital cameras using video are allowed
- No flash photography is allowed
- Camera lens must not be larger than 200mm in order to avoid obstructing the view of other spectators
- Any resale of photography or posting photos on websites is strictly prohibited
Can I bring my own food and beverages to the event?
Outside food and beverages are NOT permitted in the arena.
Are there in and out privileges during each day of the event?
Yes, once inside the arena, you may leave throughout the day. It is extremely important to remember to get your ticket scanned out if you plan on returning as the barcode will need to be reactivated.
Is smoking allowed in the building?
The John Labatt Centre is a smoke-free building. Smoking is not permitted in any part of the building except within exterior designated areas.
HOTEL & TRANSPORTATION:
What hotels are located close to the rink?
To find a list of hotels in London, Ontario, please visit www.tourismlondon.ca.
Does Skate Canada supply transportation to and from the arena?
Skate Canada does not offer transportation to and from the arena. For information on public
transportation, please visit the London Transit website at www.ltconline.ca.
Is parking available at the John Labatt Centre?
A very limited amount of parking is available outside the John Labatt Centre. This lot is not operated
by the John Labatt Centre and the cost depends on the length of time parked.
VOLUNTEERING:
How can I volunteer for this event?
Volunteers are needed for all areas of the event including registration, hotel and venue operations,
social functions and transportation to name a few. Applications and job descriptions can be found on
the Skate Canada website.
Is there a minimum amount of hours required to become a volunteer?
Skate Canada asks that anyone volunteering be available for a minimum of 20 hours. If you are
unable to commit 20 hours but would still like to volunteer, you may still apply but priority will be
given to those with greater availability.
Will there be a training session for volunteers?
A volunteer orientation session will take place in the days leading up to the event. All volunteers are
encouraged to attend as important information regarding the event and each volunteer team will be
provided at this time. It is also a great way to meet and get to know your fellow volunteers!
Where can I send a question if it does not appear on this list?
If you have any questions that you cannot find the answer to here, please forward them to 2010canadians@skatecanada.ca.
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