2014 Canadian Tire National Skating Championships
January 9 – 15, 2014
VOLUNTEER INFORMATION PACKAGE
The Canadian Tire National Skating Championships provide talented young skaters with the opportunity to experience national level competition early in their development with the understanding that this exposure will assist them in preparing for senior level competition.
Ottawa will be the host city for this exciting event, and will welcome approximately 265 skaters, along with officials, coaches and families to the community.
The Canadian Tire National Skating Championships is one of the premier annual figure skating events in the world and one of Canada’s largest annual national sport championships. The Canadian Tire National Skating Championships allow Skate Canada to feature and recognize our elite competitive skaters and provide entertaining skating for both live and television audiences across the country.
||Monday, January 6
Thursday, January 9
Friday, January 10
Wednesday, January 15
Official practice begins
Last day of competition
||Canadian Tire Centre
1000 Palladium Drive
Ottawa, Ontario K2V 1A5
1565 Maple Grove Rd
Ottawa, Ontario K2V 1A3
Local Organizing Committee and Event Volunteers
The Organizing Committee (OC) is led by Skate Canada staff and Skate Canada – Eastern Ontario volunteers. A Local Organizing Committee (LOC) consisting of volunteer supervisors and coordinators has been established. The LOC, in combination with the Skate Canada staff, will execute the event and assist in recruiting volunteers for the various functions that will form the entire volunteer team. A target number of 285 volunteers will be recruited for this prestigious event.
All interested and qualified individuals are invited to apply for volunteer roles. To be considered for a volunteer position, you must complete the online application as soon as possible. Applicants will be accepted until each area has been filled. The volunteer application deadline is December 1, 2013. No new applicants will be accepted following this date.
All applicants will be notified of their application status within 21 business days after their application has been received. Selection is based on the following criteria: the positions available, the individual’s background/experience and availability. Once approved and assigned to a specific area, a member of the LOC will contact the volunteer to discuss details of scheduling and job function.
Volunteers able to contribute a minimum of 20 hours will be given priority in the selection process. Volunteer applicants may be asked to provide a security and/or criminal records check.
Volunteers must be a minimum of 15 years of age or older by January 6, 2014 (with special exceptions). See details below regarding age requirements.
Volunteer Areas of Interest
General Competencies, Qualities and Qualifications of a Volunteer
Volunteering at these events is an exciting opportunity which also brings a responsibility to execute your volunteer role to the best of your ability as a representative of Skate Canada.
There are a variety of skill sets that will be required in different positions, including:
- Ability to create a welcoming environment for competitors, team personnel, media and spectators
- Excellent oral communication and interpersonal skills
- Ability to work as part of a team in a professional and courteous manner
- Ability to perform varying levels of manual labour
- Background in figure skating and knowledge of the sport is an asset
- Advanced Computer application skills – Microsoft Word and Excel
- Strong organizational skills and the ability to handle multiple projects simultaneously
- Ability to handle sensitive information in a professional and confidential manner
- Ability to work in a fast paced and high energy environment
- Ability to deal with difficult and unexpected situations.
- Language skills – ability to work in English, French and other languages is an asset
There are several distinct areas in which volunteers may choose to work:
- Venue Operations
- Hotel and Registration
An outline of the different areas, brief job descriptions and skills required for each area is provided below.
Volunteers will be needed in other areas that may not fit into the broader categories.
- Venue Operations
General skills required for Venue Operations include: an operational knowledge of figure skating events or task-specific knowledge. Experience at the club, regional, sectional or national (preferred) level for all positions is recommended.
- Catering - Assist with all venue lounges and any other catering that is planned. Create a welcoming, clean and tidy environment for event participants. (*)
Skills: Previous experience with food preparation and service, flexible and has an outgoing and friendly personality.
- Customer Service – Assist with set-up, inventory and sales of boutique items and providing customer service at the Skate Canada information booth. (*)
Skills: Bilingual French and English is preferred for some positions, good oral communication, an outgoing and friendly personality and experience with a cash register, cash, debit and credit card machines is an asset. Note: If the venue operates the boutique, volunteers may be reassigned to other related areas.
- Doping Control Chaperone – Supervise selected athletes for doping procedures. Training will be provided on-site by a Canadian Centre for Ethics in Sport (CCES) Doping Control Officer.
Skills: Attention to detail, discretion and confidentiality required. Previous experience as a doping control chaperone is preferred, and must be 18 years of age.
- In-Venue Entertainment – Provide general information and coordination and/or giveaways to the public on the concourse level during the events and special in-venue promotions as required. Assist with the coordination of school programs which provide an opportunity for local schools to be introduced to the sport of figure skating. (*)
Skills: Bilingual French and English is preferred for some positions, good oral communication and an outgoing and friendly personality.
- Ice Operations – Works as dressing room attendants, ice captains, flower retriever supervisor, ice patcher supervisor, timers and others.
Skills: Technical knowledge of the sport and attention to detail and timing. Experience at the sectional and/or national level for all positions is mandatory.
- Logistics – Physical set-up and tear-down of venues and hotel(s) throughout the events, moving various deliverables, assist with victory ceremonies (set-up of podium). Set-up of signage and rooms in all venues and hotels. (*)
Skills: Ability to do heavy lifting is required for some positions. Must be flexible with change, have a good attention to detail and ability to multi-task.
- IT – assist in set up of computers, networks, cabling, etc., help troubleshoot basic computer and application issues, be available for IT related questions, and work with various areas to get connected to wired or wireless internet.
Skills: Basic Windows/MAC Networking and troubleshooting skills, basic Network and Wireless network troubleshooting skills, and the ability to identify and work with translators to overcome language barriers. A diploma in a computer related field, or 2-3 years’ experience in a computer related field is an asset for this role.
- Media Services – Work in the media centre at the competition venue to assist photographers, journalists and Skate Canada staff. Provide translational services when required.
Skills: Administrative capability, bilingual French and English, strong computer skills particularly Internet search and transcription skills in order to take quotes from athletes and transcribe them accurately.
- Operations Room – General event operations, posting information, delivering information, radio sign-in/sign-out, skate sharpening and repair, costume repair, etc. (*)
Skills: Technical knowledge of the sport and computer skills is essential – Microsoft Word, Excel and Publisher. Experience at the sectional and/or national level for all positions is mandatory.
- Outdoor Fan Festivals – Duties will range from customer service to VIP program assistance, and will involve interacting with spectators and fans participating in fan festival program activities outside of the competition ice rink primarily on the grounds at Canadian Tire Centre and outside of City Hall in downtown Ottawa. (*)
Skills: Volunteers that are outgoing with experience in hospitality, VIP services, the hotel industry, and who speak English plus one other language are encouraged to apply in this area.
- Printing Room – Print documents such as start orders, results, communications, as well as posting and delivering information and compiling the Daily Spin, if applicable. This team works closely with the Operations Room. (*)
Skills: Experience as a Data Specialist and/or print room at national events is mandatory.
- Security – Monitor specific access points and accreditation passes, transportation system and hotels to ensure unauthorized persons do not access restricted areas and monitor overall safety of participants.
Skills: Ability to be assertive and attentive when monitoring tickets and accreditation passes, ability to stand for a long period of time and flexible with change.
- VIP Services – Work in collaboration with the registration team to ensure guests or VIPs enjoy the best possible experience.
Skills: Bilingual French and English is preferred for some positions, good oral communication, an outgoing and friendly personality and previous experience with VIP management is an asset.
- Volunteer Services – Man the Volunteer Desk and assist with day-to-day volunteer services, including check-in, recognition program and information dissemination. (*)
Skills: Bilingual French and English is preferred for some positions, good oral communication, an outgoing and friendly personality, great organizational skills and previous experience with volunteers is an asset.
- Under 18 Participants (15-17 years of age) – please note that you will only see and must select the “Under 18 Participants” option on the application form. You will be placed onto a volunteer team listed above ((*) indicates a team that is able to accommodate those under the age of 18). If there is a specific volunteer team you are interested in, please make this note on the additional comments section of the application form.
Requirements: a parent/guardian must be present for application submission, and read, understood and agree to the Volunteer Agreement included with the volunteer application.
- Underage Volunteers – please note that these positions are subject to try-outs and/or specific selection processes.
- Ceremony participants – the recruitment and selection process for ceremony participants will be determined by an interview session. Further details and information will be available at a later date, and information will be posted on the Skate Canada website.
- Flower Retrievers - the recruitment and selection process for flower retrievers will be determined by a try-out session. Further details and information will be available at a later date, and information will be posted on the Skate Canada website.
- Ice Patchers - must be at least 13 years of age and have passed a Junior Bronze or higher STARskate level test as of January 6, 2014. Excellent physical condition, attention to detail and skating speed is also required. Ice patchers will be required to wear skaters during their shifts.
- Hotel and Registration
Hotel and Registration volunteers will assist with set-up of registration at the venue (stuffing registration packages, etc.), accreditation (cutting, laminating accreditations, signage, etc.), register event participants and provide general information throughout the events. Other duties at the official hotel(s) include acting as greeters / hosts, set-up functions and ticket takers. Skills: Bilingual French and English is preferred, other languages an asset, good oral communication, an outgoing and friendly personality, knowledge of the city, multi-tasking, professional, and ability to process information quickly are all assets.
Skills: Bilingual French and English is preferred, other languages an asset, good oral communication, an outgoing and friendly personality, knowledge of the city, multi-tasking, professional, and ability to process information quickly are all assets.
Drivers are required for airport pick-up and drop-offs, deliveries, special transportation needs and VIP services throughout the event. Transportation volunteers are also needed to staff the Transportation Desks which will field questions and organize transportation requests. Transportation drivers must be licensed and able to drive rental vehicles (i.e. appropriate age and driving record).
Skills: A good knowledge of the city’s road system, excellent driving ability and record, a friendly, courteous personality and good oral communication.
Physicians, EMTs, nurses and therapists are required for rinkside medical assistance. Clinical administrators will also be required. Please complete the online Medical Application.
Skills: Proof of credentials will be required upon approval of volunteer application.
Volunteer Recognition Program
All volunteers (up to 285) contributing at least twenty (20) hours of volunteer time will receive a volunteer uniform. This distinctive clothing is to be worn during all volunteer working hours. Each individual is to provide his/her own black, grey, or navy dress pants. Jeans, sweatpants, yoga pants and leggings are not permitted during practice or competition days, however may be worn at the arenas during set-up and tear-down.
All volunteers will be required to participate in comprehensive training to familiarize themselves with the event as a whole and their specific area of responsibility. The volunteer orientation is tentatively scheduled to take place on Tuesday, January 7 at the Canadian Tire Centre. Uniforms and accreditation will be distributed at this function. The dates, times and locations will be confirmed closer to the dates with an invitation.
Volunteer meals will be available at the venue and at the main hotel with snacks and beverages available throughout the day. Meals will be provided for those volunteers working over a meal period and working a minimum six hour shift. Meal tickets will be provided to the volunteers by their respective Supervisor or Coordinator.
Unfortunately Skate Canada is not able to reimburse expenses for volunteers. This includes travel, accommodations and/or mileage.
How to Apply
- Complete the Online Volunteer Application at www.skatecanada.ca by deadline of December 1, 2013.
- Questions? Email us at firstname.lastname@example.org or visit the volunteer frequently asked questions (F.A.Q) document on www.skatecanada.ca.