2013 Skate Canada International

FREQUENTLY ASKED QUESTIONS

EVENT:

What is 2013 Skate Canada International?
Skate Canada International is one of six competitions in the annual ISU Grand Prix of Figure Skating series.  The other events take place in the United States, China, France, Russia and Japan. Skaters are awarded points based on their placements in the series' events.  The top six point earners in the series in men and ladies and pair and ice dance teams qualify for the ISU Grand Prix of Figure Skating Final that takes place in December.

Where is 2013 Skate Canada International being held?
All competition events and practices for the 2013 Skate Canada International will be held at Harbour Station arena in Saint John, New Brunswick.

What time are the events and when do the doors open?
The event schedule will be available in the summer of 2013.  At this time official practices are scheduled to begin on Thursday, October 24, 2013 with competition starting on Friday, October 25, 2013.  Competition start times are subject to change up to and including the week of the event. The doors open each day 30 minutes prior to the beginning of the first practice.

The most up-to-date schedule is always posted on the Skate Canada website at www.skatecanada.ca.  It is recommended that you visit our website regularly to keep track of any schedule changes.  If there is a schedule change and you cannot attend, tickets are non-refundable.

I am travelling from out of town. How should I book my travel and hotel room when I don’t know the start and end times of the competition?
It is always recommended to book your travel after the competition schedule has been finalized. If booking prior to the schedule being published and you wish to attend all practices on Thursday, you should plan to arrive Wednesday night or early Thursday morning. If you do not plan on attending Thursday practices, plan to arrive Thursday evening in case competition begins early Friday morning. It is recommended to depart on Monday following the competition as the Exhibition Gala may end late on Sunday night.

Which athletes will be competing at this event?
Click here for the list of athlete. Competitors are subject to change up to and including the week of the event.


TICKET INFO:

How do I purchase tickets for the 2013 Skate Canada International?
All-event ticket packages will go on sale Friday, June 14, 2013 at 10am ADT. Packages cost $100- $170, plus applicable surcharges. Click here for a seating chart.

Tickets can be purchased the following ways:

  • Online at www.harbourstation.ca,
  • By phone at 506.657.1234 or toll free in NB, NS, PE and ME at 1.800.267.2800,
  • In person at the Harbour Station Box Office.


Single event session tickets will go on sale in the fall, depending on availability.

If a family member is a Skate Canada member or a Skate Canada volunteer, where do I order my tickets?
You must order your tickets through the same channels as the general public. Members should watch for e-mails with information about special offers exclusive to Skate Canada members, including advance sales on all-event ticket packages!

What is included in the all-event ticket package?
The all-event ticket package gives you access to the entire event, from start to finish. Your ticket includes admission to all competition events, official practices and the Exhibition Gala, taking place October 24-27, 2013. If planning on attending multiple event sessions, an all-event ticket package is the most economical way to purchase.

How do I obtain entry to the practice sessions?
The following tickets are required to attend practices:
Thursday Practices – Thursday Event Ticket
Friday Morning Practices – Friday Afternoon Event Ticket
Friday Evening Practices (if applicable) – Friday Evening Event Ticket
Saturday Morning Practices – Saturday Afternoon Event Ticket
Saturday Evening Practices (if applicable) – Saturday Evening Event Ticket
Sunday Practices – Sunday Event Ticket

All-event ticket package holders will receive all six tickets so can attend all practices.

Are there any discounts for groups?
There are no discounts for large orders on all-event ticket packages.  Continue to visit www.skatecanada.ca for information on single event group discounts if available.

Do I receive the same seats for each event?
If you purchase an all-event ticket, your seats will remain the same for all events. If purchasing single event session tickets, you may or may not get the same seat based on availability.

When will I know where my seats are located?
You will be advised of your seat location when you purchase your ticket. Click here for a seating chart.

What procedure is used to allocate tickets?
Ticket allocation is based on best available seating at the time of purchase.

Why are my seats flagged as being partially obstructed?
Due to the construction of the two-tiered judges’ stand, commentator platforms, kiss and cry and the installation of television cameras, some seats may become partially obstructed in these areas. Skate Canada attempts to predict which seats may or may not be obstructed before tickets go on sale however it is uncertain which seats will be obstructed until on-site construction is complete at the event.

How can I get better seats next time?
Those who buy tickets on the day they go on sale have the best opportunity to get the best seats.

Do children require a ticket?
Children under two years of age do not require a ticket if they do not need a seat.  If they do need a seat, a ticket must be purchased at full price.

Are there any sections that do not permit alcohol?
Yes. Alcohol is not permitted in sections L, E, D, 5, 6 and 15.

Where is the kiss and cry located?
The kiss and cry will be constructed in front of section S.

Where is the judges’ stand located?
The judges’ stand will be constructed in front sections K, L and M.

When will I receive my tickets in the mail?
All tickets will be sent in September 2013 to the address given at the time the tickets were ordered.  If you have not received your tickets by that time, please contact the Harbour Station box office at 506.657.1234.

Are tickets transferable or refundable?
Tickets are NOT refundable.  There will be no exceptions to this policy.  The event schedule and the athletes competing are always subject to change.  The all-event ticket package can be broken down by session and shared however no individual event session ticket can be used by more than one person per session.

What do I do if my tickets are lost or stolen?
If you have misplaced or have had your tickets stolen, contact the box office right away to have the original tickets cancelled and replacement tickets set up for you.


GENERAL INFORMATION:

Can I bring my camera and take pictures during the event?
At Skate Canada events, spectators are permitted to use small point and shoot cameras for personal use only.  The following guidelines will be enforced:

  • No flash photography
  • No camera bags in venue
  • No use of professional cameras and/or detachable lenses
  • Camera cannot interfere with other fans’ enjoyment
  • Any resale of photography or posting photos on professional websites is strictly prohibited
  • Absolutely no video recording is allowed.  Only accredited coaches and team managers may be permitted to videotape their own skater/team from rinkside during that skater’s/team’s practice or performance.  If athletes wish to obtain a video of their programs, they may purchase a copy from the licensed video distributor on site if applicable.

 
Spectators not abiding by these restrictions risk having their camera confiscated by venue security staff. Additionally, Skate Canada staff reserves the right to restrict use of other types of cameras should they feel the quality and/or type of camera fail to protect the athletes’ and/or event’s interests.

Why does Skate Canada have a camera policy?
This policy is in place at events to protect the safety and privacy of athletes and to ensure a distraction free environment for all spectators. This camera policy falls in line with venue and other sport organization policies.

Can I bring my own food and beverages to the event?
Outside food and beverage are NOT permitted in the arena.  Concession stands will be open throughout the event.

What type of food and beverage options are available at Harbour Station?
There are 6 concession stands in the arena including a Tim Horton’s and Kids Zone. Hours of operation and pricing information will be available closer to the event. There are also many restaurants located within walking distance to the arena.

Can I bring flags, banners or noisemakers to the event?
Handheld flags and fan signs are permitted in the arena however must not obstruct the view of or distract other patrons in the stands. Larger fan banners that are intended to be hung in the arena must be dropped off at the Skate Canada Boutique where they will be picked up and displayed on the spectator’s behalf. Fan banners will be hung based on space availability. Skate Canada is not responsible for lost or damaged banners.

Airhorns and noisemakers requiring batteries or compressed air are not permitted in the arena. Small handheld noisemakers may only be used following a skater’s program or during ice resurfacing.

Flags, signs/banners and noisemakers must be stowed away when asked by venue or Skate Canada staff if they become disruptive to fellow patrons.

Are there in and out privileges during each day of the event?
Yes and it is important to keep your ticket with you to allow re-entry to the building.  Be sure to check with door staff when leaving in case you require a hand stamp or special pass.

Is smoking allowed in the building?
Harbour Station is a smoke-free building.  Smoking is only permitted in exterior designated areas.

For more venue policies, visit www.harbourstations.ca.

Are there hotels and restaurants located close to the rink?
There are several hotels and restaurants located within walking distance to Harbour Station. To find a list of hotels and restaurants in Saint John, please visit www.discoversaintjohn.com.

Does Skate Canada supply transportation to and from the arena?
Skate Canada does not offer transportation for spectators. Many of the downtown hotels and parking lots are in walking distance and connected by an interior pedway. For information on public transportation, visit www.saintjohn.ca.

Is parking available at the Harbour Station?
Click here  for parking information near Harbour Station.

How can I volunteer for this event?
Click here for information on how to volunteer for this event!

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Where can I send a question if it does not appear on this list?
If you have any questions which are not answered here, please forward them to 2013sci@skatecanada.ca.

 

 
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