2012 Skate Canada International
VOLUNTEERS - FREQUENTLY ASKED QUESTIONS
Skate Canada understands that you may have questions as you move along through the volunteer process. This document was prepared to provide you with answers to potential questions that may arise regarding the 2012 Skate Canada International. If you have any additional questions, please contact us at firstname.lastname@example.org or visit the website at www.skatecanada.ca for additional event information. This document will be revised on a regular basis so please consult the website for updates.
How many volunteers will be needed for the 2012 Skate Canada International?
Approximately 200 volunteers will be recruited for this prestigious event to ensure that the event will run smoothly and successfully.
What will 2012 Skate Canada International volunteers do?
Volunteers will carry out a variety of essential tasks and roles at the official 2012 Skate Canada International sites, including arena(s), hotel(s) and airport. There are several distinct areas in which volunteers may choose to work; general, venue operations, hotel and registration, transportation and medical. All details regarding volunteer positions can be found in the Volunteer Information Package included on the Skate Canada website (www.skatecanada.ca).
Do I get to choose my volunteer position?
Volunteer positions will be assigned based on the positions available, an individual’s background and experience, as well as availability. Where possible, your preferences will be considered.
What is the time commitment to be a volunteer at the 2012 Skate Canada International?
- The 2012 Skate Canada International is being held from October 26-28, 2012. Volunteers are requested to be available for the entire period of the event in addition to the set-up that begins on October 22, as well as the tear-down that concludes on October 28.
- Volunteer roles are varied and thus some areas may require volunteers for the entire 7 days, while others will begin later in the week. The more flexible your availability, the more volunteer options that may be available.
- A normal volunteer day will be six to eight hours, including breaks.
Am I guaranteed a volunteer position?
Many factors are taken into consideration when selecting volunteers for the 2012 Skate Canada International. These include successfully completing the online volunteer application form, and accepting the position offered. Volunteers able to contribute a minimum of 20 hours will be given priority in the selection process.
What is required to apply to become a volunteer for the 2012 Skate Canada International?
There are a variety of skill sets that will be required in different positions, including but not limited to:
- Must be a minimum of 18 years of age or older by October 22, 2012. Some exceptions apply for specific positions requiring skating ability. This information can be found in the Volunteer Information Package.
- Ability to create a welcoming environment for competitors, team personnel, media and spectators.
- Excellent oral communication and interpersonal skills.
- Ability to work as part of a team in a professional and courteous manner.
- Ability to perform varying levels of manual labour.
- Background in figure skating and knowledge of the sport an asset.
- Previous experience at Skate Canada events or with major international events.
- Advanced computer application skills – Microsoft Word and Excel.
- Strong organizational skills and the ability to handle multiple projects simultaneously.
- Ability to handle sensitive information in a professional and confidential manner.
- Ability to work in a fast-paced and high-energy environment.
- Language skills – ability to work in English, French and other languages is an asset.
Skills specific to volunteer positions can be found in the Volunteer Information Package.
When will the recruitment process begin and how will it look?
The volunteer recruitment process will begin on Wednesday, June 27, 2012 with the online volunteer application launch.
- Application at www.skatecanada.ca: from June 27, 2012 until October 5, 2012, or until all positions have been filled.
- Confirmation: All applicants will be notified of their application status within 21 business days following successful completion of their online application.
Can I volunteer if I come from outside of Canada?
Thank you for your interest in volunteering at the 2012 Skate Canada International being held in Windsor, ON. At this time Skate Canada is only accepting applicants from within Canada. Should volunteer numbers warrant the application to be open to international volunteers, information will be made available at www.skatecanada.ca. Please continue to check the Skate Canada website for updates.
What will be the best time to submit my online volunteer application form?
We strongly advise that you complete the online volunteer application form as soon as possible. Once all volunteer positions have been filled volunteer applications will no longer be accepted.
Where will 2012 Skate Canada International volunteers work?
Volunteers will work in all the official 2012 Skate Canada International sites (arenas, hotel(s), and airport).
- Competition venue – WFCU Centre
- Official hotel(s)
- Airport – Windsor International Airport
When will 2012 Skate Canada International volunteers be needed?
Days of volunteering as well as working volunteer hours will vary depending on volunteer job function. Volunteers should be available as of October 22 until October 28, 2012.
Can a volunteer work within two or more areas at the same time?
It is possible that volunteers may work in more than one area depending on their skill set and availability.
When will I find out about my specific volunteer role?
The Local Organizing Committee (LOC) in combination with Skate Canada staff will work together to form the volunteer teams. Once approved and assigned to a specific volunteer area, a member of the LOC will contact you to discuss details of scheduling and job function. This process will begin 21 days following your online application submission, and continue up until the event.
Once I get selected, can I change volunteer roles?
With a volunteer team of approximately 200 volunteers, we cannot accept requests for volunteer position changes once assigned. We appreciate your cooperation and understanding with this matter.
Please note, however that due to constant changes of requirements with the event, the role and/or venue you have been assigned to may change in the lead up to the event. Where this is required, we will give as much notification as possible. There also may be times on-site at the event where you are asked to assist in another volunteer area if volunteer needs change.
Will volunteers be able to watch the 2012 Skate Canada International events?
Volunteers will have the opportunity to watch the skating on the honour system – if a volunteer has completed their shift or are waiting to carpool they may watch from an empty seat. We ask all volunteers to tuck their accreditation tag in their uniforms and conduct themselves appropriately – if the ticket holder for the seat arrives, we ask the volunteer to quickly and quietly move to a new seat. This is a privilege and we ask that volunteers do not abuse it.
If a volunteer has a ticket to watch a session and would like to watch the skating, what should he/she do?
If a volunteer has purchased a ticket to the 2012 Skate Canada International he/she should inform the assigned area supervisor as soon as possible. This will permit, when possible allowances to be made to avoid shifts that conflict with the skating sessions he/she wishes to watch.
What happens if I can’t attend the volunteer orientation session?
The volunteer orientation is the key opportunity for the organizers to communicate critical information to you, complete the accreditation process, conduct uniform staging and is therefore mandatory. This comprehensive training will also help to familiarize yourself with the event as a whole and your specific area of responsibility. Volunteer uniforms and accreditation tags will be distributed as this function.
The volunteer orientation is tentatively scheduled to take place on Tuesday, October 23. This date is currently tentative and will be confirmed closer to the event. Time and location will also be provided at that time.
Will Skate Canada find me a place to live?
You will be responsible for finding your own accommodations while you are a volunteer at the event. Unfortunately, Skate Canada is not able to reimburse expenses for out-oftown volunteers. This includes travel, accommodation and/or mileage, meals and other expenses. Refer to the list of hotels under “Hotel & Transportation” on the Skate Canada website (www.skatecanada.ca).
Will transportation be made available for volunteers?
All accredited individuals for the 2012 Skate Canada International, including volunteers will have access to the shuttle busses that will be running between all the official sites. Please remember that your accreditation will be your point of access and must be shown at all times for access.
Will meals be provided to volunteers?
Volunteer meals will be available at the venue and at the main hotel with snacks and beverages available throughout the day. Meals will be provided for volunteers working over a meal period and working a minimum 6 hour shift.
Will a uniform be required and provided for the event?
All volunteers will receive a volunteer uniform that must be worn during working volunteer shifts at the 2012 Skate Canada International. Each individual is to provide his/her own black, grey, brown or navy pants. Jeans, sweatpants and leggings are not permitted during practice or competition days.